Press Windows Key + R , type %LocalAppData%\ACD Systems\Catalogs\ , and hit Enter.
Check for updates for your NVIDIA, AMD, or Intel Iris card. If you recently updated and the crashes started then, try the "Roll Back Driver" option. 3. Disable GPU Hardware Acceleration
If you can't open it at all, try launching ACDSee while holding the Shift key to see if you can bypass the initial hardware check. 4. Repair the Database Press Windows Key + R , type %LocalAppData%\ACD
If ACDSee only crashes when you browse a specific folder, one image in that folder is likely the culprit.
Sometimes, a specific Windows "Cumulative Update" messes with the C++ Redistributable packages that ACDSee relies on. Repair the Database If ACDSee only crashes when
This clears the "to-do" list of files ACDSee was trying to process when it crashed. 2. Update or Roll Back Graphics Drivers
Here is a comprehensive guide to troubleshooting and fixing this error so you can get back to your workflow. 1. The Quick Fix: Clear the Database "In-Process" Files ACDSee tracks metadata
If you can keep the program open for a few seconds, go to Tools > Options > Media Mode (or General) and uncheck "Enable GPU acceleration."
Find the folder corresponding to your version (e.g., Ultimate\14.0 ) and look for a folder named InProcess . Delete everything inside it.
A corrupted database is a leading cause of system errors. ACDSee tracks metadata, ratings, and categories in a local file that can occasionally break. Go to Tools > Database > Optimize Database .