If you are seeing the message "," you are likely dealing with a conflict between the software and your system’s database, drivers, or specific media files. This error can prevent the program from opening or cause it to crash immediately after startup.
: Some users have fixed crashes by opening the NVIDIA Control Panel , changing GPU utilization to "Use for Graphics and Compute," and enabling Error Correction Code .
Hardware acceleration issues often trigger "system error" crashes, especially when ACDSee tries to render high-resolution thumbnails or perform batch processing. If you are seeing the message "," you
: In the database folder, look for files ending in .CDX or titled Thumb1.fpt , Thumb2.fpt , etc. Deleting these forced cache files can sometimes resolve "manager mode" crashes. 2. Update Graphics and System Drivers
: Use Windows Explorer to navigate to your database folder, typically located in C:\Users\[Username]\AppData\Local\ACD Systems . Rename the current database folder (e.g., add ".old" to the end) and restart ACDSee. The program will automatically generate a clean, new database. 4. System Environment Fixes
A corrupted database is the leading cause of startup crashes. If ACDSee cannot read its own records, it will force a shutdown.
: Recent versions of ACDSee Ultimate (like 2024/2025) require Microsoft Edge components for geolocation and certain UI elements. If Edge has been uninstalled or disabled on your Windows 11 system, the program may crash immediately. If ACDSee crashes upon opening
: If you have a recent backup, use Tools | Database | Restore Database once you get the program running again.
If ACDSee crashes upon opening, it may be trying to load a corrupted image file in the default "startup folder".
: For some versions, background processes like automated facial recognition cause instability. If you can get into the program, try disabling this under Tools | Options . 4. System Environment Fixes