If you have the password but want to remove the "exclusive" lock permanently, follow these steps in the BIOS setup utility :
If the password options in the BIOS are grayed out or the word "Frozen" appears, your system has locked the security settings for that session. How to Reset HDD Password on Acer Laptop call acer service to unlock hdd exclusive
: Power on the laptop and immediately tap F2 (or Del for desktops). If you have the password but want to
: Highlight Set HDD Password or Change HDD Password and press Enter. Clear the Password : Enter your Current Password . call acer service to unlock hdd exclusive