Converting a newer file to a version compatible with an older installation of Autodesk 3ds Max is a common challenge. Because the .max format is a complex "scene state" rather than a simple data file, it is generally not backward compatible by default.
If you do not have a newer version of 3ds Max installed, these online services can help process your files: Convert 3ds Max File To Older Version Online
A free online MAX converter that processes files up to 100MB, converting them to various universal 3D formats for use in legacy software. Standard "Save As" Back-Saving Method Converting a newer file to a version compatible