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        How to format the CSV Spreadsheet

        Please upload CSV file or Excel file (2003 CSV format) to be imported into your cart.In case that the file contains multiple worksheets, only the first one will be processed.The first column of the worksheet must contain the material number (required).The second column has to contain the amount to be ordered (empty means 0 item).In the third column, you can add delivery date (format:dd/mm/yyyy)(additionally)

        Example

        Icon Download Download CSV Example template
        Icon Download Download a XLS Example template

        Upload an Excel sheet

        Drag file here or
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        How to prepare cell to copy

        Enter the material numbers and quantities required and click 'upload'. The products and quantities entered will be shown for you to review in the tab 'Add multiple items' and click right after on 'add to cart'.

        Example

        • 2608630030
        • F00Y100947 5
        • F00Y100947;5
        • 2608630030 12
        • 2608630030;10

        Copy and paste prepared cell

        Upload

        Copc Updated [best] -

        : Replaces "Transaction" to reflect engagements across all channels, including AI dialogues.

        : The focus has shifted from individual transactions to end-to-end service journeys. This requirement ensures that transitions between automated and human touchpoints are seamless and low-effort for the customer. copc updated

        Training begins for individuals already certified on Release 7.0+. All new certification efforts will be based on Release 8.0. Full Certification January 2027 : Replaces "Transaction" to reflect engagements across all

        The latest update to the COPC CX Standard , , was announced in February 2026 . This version represents the most significant shift in the framework’s 30-year history, moving from a human-centric focus to a unified management model that governs both live agents and artificial intelligence under a single set of requirements. Key Enhancements in COPC Release 8.0 Training begins for individuals already certified on Release

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