Connect the USB cable back to a different port on your computer and try the program again. Alternatives if the Error Persists
typically occurs when the utility tool, used for maintenance tasks like resetting the waste ink pad counter , cannot establish a handshake with the printer. This often manifests as or 21000012c , indicating that the program's logic cannot "see" the printer hardware. Common Causes for the Communication Error
Check and select Windows XP (Service Pack 3) .
Instead of relying on automatic detection, manually assign the correct port: Open the Epson Adjustment Program ( Adjprog.exe ). Click the button.
Ensure the printer is connected directly to your computer using a high-speed . Avoid using USB hubs or extensions, as these can degrade the signal required for low-level firmware adjustments. 2. Manual Port Selection in AdjProg