: This is required for all warranty inquiries and support requests. You can find the serial number on the product label attached to the exterior casing or via management software like EonOne .
: For specific status inquiries, you can create a new support ticket by entering your storage Serial Number or Service ID. Overview of Warranty Terms Coverage Type Standard Hardware Covers defects in materials and workmanship. Batteries Specifically for battery modules in storage systems. Software Media infortrend warranty check
: If your hardware requires repair, you must first obtain a Return Material Authorization (RMA) number via the service portal. You can track current repairs using the RMA Progress tool . : This is required for all warranty inquiries
: Business-critical environments can upgrade to Advanced Warranty options, which include Advanced RMA Replacement (FRU) and 24x7 on-site support . Overview of Warranty Terms Coverage Type Standard Hardware