Masterclass - Chris Voss - The Art Of Negotiati... ^hot^ -

Voss argues that When someone says no, they feel in control and safe. By framing questions to trigger a "no" (e.g., "Is it totally ridiculous to ask for a Friday deadline?" ), you lower their guard and open the door to real progress. The "Black Swan" Theory

The course takes its deeper insights from Voss’s book, Never Split the Difference . He introduces the concept of the —a piece of information that you don’t know exists, but if uncovered, changes everything. MasterClass - Chris Voss - The Art of Negotiati...

One of the most counterintuitive lessons in the course is Voss’s disdain for the word "Yes." Most negotiators try to trap people into saying yes, which makes people feel defensive and wary. Voss argues that When someone says no, they