If you are building your slides, focus your visuals on the and the Five Management Orientations . These are the "heavy hitters" of Chapter 1 that define the rest of the curriculum.

Needs are basic (food), wants are shaped by culture (a Big Mac), and demands are wants backed by buying power.

Focus on delivering value in a way that maintains or improves both the consumer's and society’s well-being (sustainability). 5. The Changing Marketing Landscape

Kotler introduces a simple model of the marketing process. The first four steps focus on , while the final step focuses on capturing value from them .

To understand the marketplace, marketers must grasp five core concepts:

Using "deep consumer insights" to personalize the marketing experience.

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