If the promotional site won't accept your IMEI, ensure you are using the IMEI for "Slot 1" (for dual-SIM phones). Also, check that your device was purchased from an authorized Irish retailer, as grey-market imports are often ineligible for local promotions.

To help you track your claim or troubleshoot a specific error:

You will need a digital copy of your receipt or invoice.

Specify the of your claim (e.g., "Received," "Pending Inspection")

You must remove your Google or Samsung account and perform a factory reset before mailing. Devices with "Find My Mobile" active will be rejected.

Ensure the 15-digit number is entered correctly; one wrong digit can delay your payment for weeks.

Your International Mobile Equipment Identity (IMEI) is the 15-digit serial number that identifies your specific device. Samsung uses this to verify that the phone you sent matches your claim. Open your phone app and dial *#06# . Settings Method: Go to Settings > About Phone.

The term "install" in this context usually refers to registering your purchase via the or the official promotional website to initiate the trade-in or cashback process. Register: Log into your Samsung account on your new device.