3. When to Opt for "Service Desk License Exclusive" Features
The risk of exclusive licensing is paying for what you don’t use. To optimize your ROI: service desk licence exclusive
For mission-critical desks, a "concurrent" model is a gamble. If a major system outage occurs, every agent needs to log in at once. If your license count is capped, your response time hits a wall. Exclusive (Named) licenses ensure that your "first responders" are never met with a "max users reached" error. Enhanced Security & Audit Trails service desk licence exclusive